Privacy Policy

Last updated: October 1, 2026

Tinniva operates this store and website, including all related information, content, features, tools, products, and services, in order to provide customers with a convenient shopping experience (the “Services”).

Tinniva is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, use our Services, make a purchase or other transaction, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.

Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read and understand the practices described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact information, including your name, email address, phone number, billing address, and shipping address.
• Payment and transaction information, including payment method, transaction details, payment confirmation, purchases, returns, refunds, and order history.
• Account information, including login information, preferences, and account settings.
• Shopping activity, including products you view, add to your cart, purchase, return, or otherwise interact with.
• Communications, including information you provide when contacting customer support or otherwise communicating with us.
• Device and technical information, including your IP address, browser type, device information, network connection, and similar identifiers.
• Usage information, including how you interact with and navigate our website and Services.

Payment information may be processed directly by Shopify and third-party payment providers rather than stored directly by Tinniva.

Personal Information Sources

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, or otherwise provide information to us.
• Automatically when you use our website or Services, including through cookies and similar technologies.
• From service providers that help us operate our business, website, payments, shipping, analytics, marketing, and customer support.
• From business partners or other third parties where permitted by law.

How We Use Your Personal Information

We may use personal information for the following purposes:

Providing and improving the Services.
We use personal information to process payments, fulfill orders, arrange shipping, manage accounts, process returns and refunds, provide customer support, remember preferences, and improve the customer experience.

Marketing and advertising.
Where permitted by law, we may use personal information to send promotional communications and show advertisements for Tinniva products and services, including advertisements based on activity on our website.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in those emails.

Security and fraud prevention.
We may use personal information to authenticate transactions, maintain a secure shopping experience, detect fraud or suspicious activity, protect our Services, and comply with applicable legal requirements.

Communicating with you.
We use your information to respond to inquiries, provide customer support, communicate regarding your orders, and maintain our relationship with you.

Legal and regulatory purposes.
We may use personal information to comply with applicable laws, respond to legal requests, enforce our policies, and protect our rights or the rights of others.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business and provide the Services, including:

• To Shopify, payment providers, fulfillment providers, shipping carriers, customer-support providers, analytics services, cloud-service providers, and other vendors that perform services on our behalf.
• To marketing and advertising partners where permitted by applicable law.
• When you request or consent to information being shared with another party.
• In connection with a business transaction such as a merger, acquisition, financing, reorganization, or sale of assets.
• When required by law, legal process, court order, subpoena, or government request.
• When necessary to protect Tinniva, our customers, our Services, or others from fraud, abuse, security threats, or unlawful activity.

Relationship With Shopify

Our store is hosted by Shopify.

Shopify collects and processes certain personal information in connection with your access to and use of our store. Information submitted through our website may be transmitted to and processed by Shopify and other service providers in countries other than the country in which you reside.

Shopify may also process information regarding your interactions with our store in order to provide and improve Shopify services and certain personalized shopping features.

For more information about how Shopify processes personal information, please review Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, analytics tools, and similar technologies to operate our website, remember preferences, understand how visitors use the Services, measure performance, prevent fraud, and support advertising and marketing activities.

Depending on where you live, you may have the right to reject or limit certain uses of cookies or personal information.

Third-Party Websites and Services

Our Services may contain links to websites or platforms operated by third parties.

We are not responsible for the privacy, security, accuracy, or practices of third-party websites or services. If you follow a link to another website, we encourage you to review its privacy policy and terms before providing personal information.

Children’s Privacy

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete the information.

Security and Retention

We take reasonable measures designed to protect personal information, but no method of transmission or storage can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to provide the Services, maintain customer accounts, fulfill legal obligations, resolve disputes, prevent fraud, and enforce our agreements and policies.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including:

• The right to request access to personal information we maintain about you.
• The right to request deletion of certain personal information.
• The right to request correction of inaccurate information.
• The right to request a copy of certain personal information.
• The right to opt out of certain targeted advertising, sharing, or sales of personal information where applicable.
• The right to withdraw consent where our processing is based on consent.

These rights may be subject to exceptions and limitations under applicable law.

We may need to verify your identity before processing certain requests.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

Marketing Communications

You may unsubscribe from promotional email communications at any time by clicking the unsubscribe link contained in our emails.

Even if you opt out of marketing communications, we may still send transactional communications relating to your orders, payments, account, customer service requests, or other non-promotional matters.

UK and European Economic Area Residents

If you reside in the United Kingdom or European Economic Area, you may have additional rights under applicable privacy laws, including the right to:

• Object to certain processing.
• Request restriction of certain processing.
• Withdraw consent where we rely on consent.
• Lodge a complaint with the appropriate data protection authority.

International Transfers

Your personal information may be transferred, stored, or processed outside the country in which you live.

Where required by applicable law, we rely on recognized mechanisms for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, Services, legal obligations, or other operational reasons.

When we update this Privacy Policy, we will post the revised version on this website and update the “Last updated” date.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise privacy rights available to you, please contact:

Tinniva
Email: support@tinniva.com