Refund Policy

Refund Policy

We offer a 30/60/90-day money-back guarantee depending on the bundle purchased:

1 Bag: 30 days
2 Bags: 60 days
3 Bags + 1 Free: 90 days

Your guarantee period begins on the date your order is delivered.

If Tinniva isn’t right for you, contact us at support@tinniva.com within your guarantee period and we’ll help you with the next steps.

Returns

To request a return, please contact support@tinniva.com before sending anything back.

Once your return is approved, we’ll provide instructions on where and how to send your package. Returns sent without first contacting us may not be accepted.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your order is damaged, defective, or you received the wrong item, contact us as soon as possible at support@tinniva.com so we can make it right.

Refunds

Once your return has been received and approved, your refund will be issued to your original payment method.

Please allow several business days for your bank or credit card provider to process the refund after it has been issued.

Questions

For any questions regarding returns or refunds, contact us at:

support@tinniva.com